Q&A

The Reservation Helper is used to identify group conversations in which there is at least one user booked and there are still available seats.

The aim is to avoid finding yourself alone in a group conversation.

In case you find yourself alone, the conversation goes into one-to-one mode and receives an extra 5 minutes bonus compared to 15 minutes of a standard one-to-one conversation.

To join a classroom you are not required to install any software. You could access our classroom by your browser. Here are the most important requirements

1. The Chrome browser because it is the most tested
2. A last generation of PC or Laptop or Tablet or Mobile with webcam
3.  A WiFi connection. We recommend to test the speed of your connection because it really impacts your experience in our video chat classroom.
4. In case you are experimenting a bad experience with the connection we recommend to you to restart your computer and eventually also your WiFi router before rejoining the classrrom again

Login to our website the day of your booked conversation, in the LOGIN-MY FEELFLUENT page you will see a list of your booked conversations for the current day and a countdown indicating the remain time before the first conversation starts. When the countdown finishes it shows you a pop-up inviting to enter the classroom. You can push the OK button to enter or the CANCEL button to discard. If you push the CANCEL button you will see a clickable link to the current conversation in case you want to join it a bit later.

To cancel a conversation you have to use MY-BOOKING tool. Here you can locate the history of your booking and you have the possibility to cancel your future conversations. We recommend you to cancel your conversations at least 4 hours before they start to get back the talk you used to book them.

Administrators can be contacted via email at [email protected] or through the CONTACTS tab located at the bottom of our Hompage.

In order to use Feelfluent you need to register on the platform. To register, access the REGISTRATION menu.

After entering all the required data and submitting the request, the system sends a confirmation email. It is necessary to click on the link contained in the email to activate your account. WARNING: check in the junk e-mail folder (SPAM).

Registration is free and is completed with the assignment of two talks (tokens) which are also free. The first talk must necessarily be used to book a Level Check, a 15-minute one-to-one conversation with one of our native speakers, which is used to establish your level.

The second talk can be used to experience an additional one-to-one or group conversation.